1. DEFINITIONS

• “We,” “Us,” “Our,” refer to Winkwears, the website owner.
• “You,” “Customer,” “User,” refers to anyone accessing or using the website.
• “Website” refers to www.winkwears.com.

2. ELIGIBILITY

To use this website, you must:

• Be at least 18 years old or using the website under the supervision of a parent or legal guardian.
• Have the legal capacity to enter into a binding contract.
• Use the website only for lawful purposes.

We reserve the right to deny access or cancel orders if we believe a user is violating laws or terms.

3. USE OF THE WEBSITE

By accessing our website, you agree that:

• You will not misuse the site or try to hack, alter, or reverse-engineer it.
• You will not use false information, impersonate others, or create multiple fake accounts.
• You will provide accurate, complete, and up-to-date personal and delivery information.

We reserve the right to suspend or block users who violate these terms.

4. PRODUCT INFORMATION & PRICING

We strive to ensure that:

• All product descriptions, prices, sizes, and colors are accurate and updated.
• Due to screen display differences, actual product color may slightly vary from images shown.

We reserve the right to:

• Modify or discontinue products or pricing at any time without notice.
• Limit the quantities of any product ordered.
• Cancel orders with incorrect price display due to human or technical errors.

5. ORDER ACCEPTANCE & CANCELLATION

• Your order is an offer to buy a product, not a confirmed sale until we accept it.
• Order acceptance is confirmed through an email, SMS, or WhatsApp confirmation.
• We may cancel an order due to: stock unavailability, payment issues, delivery address problem, or suspected fraud.

Cancellation Policy:

• Orders can be cancelled within 2 hours of placing them or before dispatch.
• Once the order is shipped, it cannot be cancelled.

6. PAYMENT TERMS

We accept payments via:

• UPI, Debit/Credit Cards, Net Banking, Wallets (through Razorpay or other secure gateways)
• Cash on Delivery (COD) – additional charges may apply

All payment information is processed securely through encrypted payment gateways. We do not store card or banking details.

7. SHIPPING & DELIVERY

Please refer to our Shipping Policy page for full details.
Key highlights:

• Orders are shipped within 1–2 business days of confirmation.
• Delivery timelines depend on the customer’s location and courier availability.
• Tracking information is shared via email and/or SMS.

We are not liable for delays caused by courier partners, natural disasters, or political unrest.

8. RETURNS, REFUNDS & EXCHANGES

Please refer to our Return & Refund Policy. In brief:

• Returns/exchanges must be requested within 7 days of delivery.
• Products must be unused, unwashed, and returned with all original tags/packaging.
• Certain items (sale items, innerwear, customized orders) are non-returnable.
• Refunds are processed to the original payment method within 7–10 working days after product inspection.

9. USER COMMENTS, REVIEWS & FEEDBACK

• You may post reviews or feedback as long as it is not illegal, abusive, or harmful.
• We reserve the right to remove or moderate content we find inappropriate or misleading.
• By posting content, you grant us the right to use, publish, and display it on our website and promotions.

10. INTELLECTUAL PROPERTY

All content on this website (images, logos, designs, text, graphics, and layout) is the property of Winkwears or its licensors.
You may not copy, modify, reproduce, or distribute any part of the website without written permission.

11. THIRD-PARTY LINKS

Our website may include links to third-party sites (e.g., payment gateways, social media, delivery tracking).
We are not responsible for their content, security, or privacy practices. Please review their individual terms before interacting.

12. LIMITATION OF LIABILITY

Winkwears shall not be held liable for:

• Any indirect, incidental, or consequential damages from use of products or services.
• Product misuse or customer negligence.
• Website unavailability due to maintenance or technical failure.
• Unauthorized access to your personal data due to third-party actions.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Winkwears, its team, and affiliates from any claim, liability, or legal fees arising out of your misuse of the website or violation of these terms.

14. GOVERNING LAW & JURISDICTION

These Terms & Conditions are governed by the laws of India.
All disputes will be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.

15. MODIFICATIONS TO TERMS

Winkwears reserves the right to update, modify, or replace any part of these Terms & Conditions at any time.
Changes will be posted on this page with the “Last Updated” date. Continued use of the website implies acceptance of the revised terms.